At The Royle Beds Ltd, we want every customer to shop with confidence. This policy explains your cancellation and return rights, our return process, collection charges and refund arrangements.
You may cancel your order free of charge before it is dispatched.
Change-of-mind returns can be requested within 14 days of receiving your order, subject to the return conditions.
A fixed £60 return and handling fee applies to eligible change-of-mind returns.
You may cancel your order free of charge before dispatch.
If your order has already been dispatched or booked for delivery, cancellation may still be possible. In this case, a £60 return and handling fee will apply to cover transport, packaging and logistics costs.
To cancel an order, please contact us at support@commerce.fortiscapitalgroup.co.uk as soon as possible.
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
Returns requested after 14 days may not be accepted.
As our products are large furniture items, returned orders require collection by our delivery partners.
A fixed £60 return and handling fee applies to change-of-mind returns.
This fee covers:
The £60 fee will be deducted from your refund amount.
No return or collection fee applies where the issue is not a change-of-mind return and the product is:
The product has a genuine fault or manufacturing defect.
The product arrives damaged and the issue is reported appropriately.
An incorrect product has been delivered.
The following products cannot be returned unless faulty:
Any product that is non-returnable will be clearly stated on the relevant product page.
To request a return, email our customer support team:
support@commerce.fortiscapitalgroup.co.uk
Please include the following information:
Provide your original order number.
Provide the name used when placing the order.
Confirm the address where the order was delivered.
Explain why you would like to return the item.
Provide photographs of the item and packaging where applicable.
Once your request has been reviewed, our team will provide return instructions and collection details.
Customers should keep the original packaging until they are satisfied with their order.
For an eligible return, the item should be:
Customers are responsible for ensuring the item is packaged securely and ready for collection.
Once the returned item has been collected, received and inspected, the refund will be processed.
Refunds are issued only to the original payment method.
Refunds are processed within 5 working days after inspection approval.
We will notify you by email once your refund has been completed.
Refunds generally appear within 3–5 working days after processing.
The applicable payment plan is adjusted automatically.
The time for funds to appear may depend on your bank's processing times.
If your item arrives damaged, is defective or develops a genuine fault, please contact us within 48 hours of delivery.
Email: support@commerce.fortiscapitalgroup.co.uk
Please include:
Depending on the nature and severity of the issue, we may provide one of the following solutions:
Where a specific component can be replaced.
Where the product can be repaired appropriately.
Where replacement of the product is appropriate.
Where a refund is appropriate based on the circumstances.
No return or collection charges apply to faulty or damaged products covered by this policy.
Damage caused by circumstances outside a genuine product fault is not covered by this returns process.
This includes damage caused by:
If you receive an incorrect item, please notify us within 48 hours of delivery.
We will arrange an appropriate replacement or collection at no additional cost.
Please contact support@commerce.fortiscapitalgroup.co.uk with your order number and clear details of the item received.
Customers are responsible for:
Failed collections caused by customer unavailability may result in additional charges.
This Returns and Refunds Policy is intended to operate alongside your applicable UK consumer rights.
Nothing in this policy is intended to remove or restrict any statutory rights you may have under applicable consumer law.
Returns & Support
support@commerce.fortiscapitalgroup.co.uk
General Enquiries
info@commerce.fortiscapitalgroup.co.uk
Business Address
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
