Every Royle Beds product is backed by our commitment to quality, comfort, reliability and customer care. We want you to buy with confidence and enjoy your product for years to come.
At The Royle Beds Ltd, we believe every customer deserves more than a product. You deserve peace of mind.
Every bed and mattress is created with a focus on durability, comfort and long-term performance. We carefully select materials, pay attention to construction and check products before dispatch.
If something is not good enough for your home, it is not good enough to leave ours.
From the moment your order arrives, we want you to feel confident that you made the right choice.
If something is not as expected, if you have a concern or if your product develops an issue, our team is here to help put things right.
We believe in treating every customer with fairness, respect and transparency.
If your product develops a genuine fault within its applicable warranty period, we will assess the issue and work towards the most appropriate solution.
Depending on the circumstances, the solution may include:
We assess each situation carefully and aim for the solution that best protects your experience and your trust in Royle Beds.
Our frames, slats and structural components are designed to support everyday use when correctly assembled and used appropriately.
If a genuine structural issue occurs that is not caused by misuse or accidental damage, we will assess the issue and resolve it in line with the applicable warranty rights.
Correct assembly is important to the performance, stability and longevity of your bed.
A bed should feel good every day, not just on delivery day.
Our mattresses and upholstered frames are designed to provide support and comfort over long-term everyday use.
Natural settling can occur with normal use. However, if a significant defect affects the product's performance, our support team will assess the issue and advise on the appropriate solution.
We work with trusted UK delivery partners to handle your furniture with care.
If your item arrives damaged, please contact us as soon as possible and provide clear photographs of the damage.
Email: support@commerce.fortiscapitalgroup.co.uk
Please include your order number and photographs showing the condition of the item and packaging where applicable.
Our team will review the issue and work with you towards an appropriate resolution.
Our guarantee is not only about the product. It is also about the service you receive.
We aim to keep you informed and provide clear information throughout the process.
We explain issues and available solutions clearly, without unnecessary complications.
Our support team aims to respond to customer concerns as promptly as reasonably possible.
We guide you through the next steps when something needs attention.
We created The Royle Beds Ltd to offer a better and more reliable way to buy beds. Our guarantee is a reflection of that vision.
Every product we deliver carries the confidence of our brand and the reassurance of our values.
If something ever feels wrong, we are here to put it right.
Support & Guarantee Enquiries
support@commerce.fortiscapitalgroup.co.uk
General Questions
info@commerce.fortiscapitalgroup.co.uk
Address
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
