Everything you need to know about delivery, scheduling, tracking and receiving your Royle Beds order.
This Delivery and Shipping Policy explains how The Royle Beds Ltd manages delivery, how long orders take to arrive and what customers can expect at each stage. We aim to make every delivery smooth, reliable and respectful of your home.
We deliver across the United Kingdom. Some remote locations may require additional time or specialist courier arrangements.
We keep you informed about your order and provide delivery or tracking information where available.
We work with trusted UK delivery services and specialist furniture carriers for larger items.
We aim to keep the delivery process clear and straightforward from order confirmation through to arrival.
Estimated delivery times are shown on each product page and in your order confirmation. These timeframes are based on standard courier schedules and may vary due to weather, traffic delays or courier capacity.
We always aim to deliver within the indicated timeframe and will notify you of any changes as soon as possible.
Once your order is ready, you will receive a message from us or our delivery partner with a proposed delivery date.
Your delivery team will bring the item to your doorstep or hallway depending on the service available in your area.
Larger or heavier items may require doorstep delivery, especially where lift or access restrictions apply.
Please check the condition of your item when it arrives and report any visible damage as soon as possible.
Keep the original packaging until you are certain that you want to keep the item.
Please make sure your new bed or furniture can safely reach its intended room before delivery.
Customers are responsible for checking whether the item will fit through doorways, hallways, staircases or lifts.
If an item cannot be delivered due to access limitations, return or redelivery costs may apply.
If no one is available at the property at the agreed time, the delivery partner may charge for a redelivery. These charges vary by location and carrier. We will always inform you of any costs before rebooking.
Where tracking is available, you will receive a tracking link or reference number once the item is dispatched. Some large furniture deliveries may use manual scheduling instead of automated tracking systems.
We work with trusted UK delivery services and specialist furniture carriers depending on the size and requirements of your order.
DPD, Royal Mail, Evri and Parcelforce may be used for suitable products and deliveries.
Larger furniture items may require specialist furniture carriers for safe transportation.
Your chosen delivery partner may contact you directly with tracking information or delivery updates.
If your item arrives damaged, please contact us as soon as possible so we can help.
Please report the damage as soon as possible and take clear photographs showing the issue.
Contact support@commerce.fortiscapitalgroup.co.uk with your order number and photographs.
We will assess the situation and arrange a repair, replacement or refund depending on the circumstances.
Please do not assemble a damaged item before contacting us, as this may affect your rights to a replacement.
Please keep all packaging until you are certain you want to keep the item. Returns require items to be in original packaging unless the product is damaged or faulty.
Standard delivery fees are shown at checkout. Additional charges may apply in the following cases:
Any additional charges will be communicated clearly before confirming the booking.
If your order includes products with different delivery times, they may arrive separately. You will be notified of each delivery schedule.
Deliveries may occasionally be affected by events outside our control such as severe weather, courier backlogs, strikes or road closures. We will keep you informed and arrange the earliest possible delivery.
Our customer support team is here to help with delivery questions, tracking updates, access requirements or issues with your order.
support@commerce.fortiscapitalgroup.co.uk